Effects of professionalism on employee satisfaction and organizational commitment at five star hotels in Baku

Gabil Guliyev; Turgay Avci; Ali Öztüren; Farzad Safaeimanesh

doi:10.5771/0949-6181-2019-3-423

Contents
- Chapter Expand | CollapseAuthorsPage
- 371–372 Titelei/Inhaltsverzeichnis 371–372
- 373–374 Editorial 373–374
- 375–483 Articles 375–483
  - 375–397 Relationship between Russian societal culture and public relations strategies Katja Lumbar Globočnik, Anja Žnidaršič, Marko Ferjan Katja Lumbar Globočnik, Anja Žnidaršič, Marko Ferjan 375–397
  - 398–422 The effect of job satisfaction, absenteeism, and personal motivation on job quitting: A survey of Croatian nurses Eva Smokrović, Maja Frencl Žvanut, Antun Bajan, Radivoje Radić, Boštjan Žvanut Eva Smokrović, Maja Frencl Žvanut, Antun Bajan, Radivoje Radić, Boštjan Žvanut 398–422
  - 423–446 Effects of professionalism on employee satisfaction and organizational commitment at five star hotels in Baku Gabil Guliyev, Turgay Avci, Ali Öztüren, Farzad Safaeimanesh Gabil Guliyev, Turgay Avci, Ali Öztüren, Farzad Safaeimanesh 423–446
  - 447–465 Is Gibrat’s law valid for travel agencies and tour operators? Evidence from the Visegrad group countries Veronika Hedija, Roman Fiala Veronika Hedija, Roman Fiala 447–465
  - 466–483 The country of origin of services and consumers as the determinants of purchase intentions in medical tourism Monika Boguszewicz-Kreft, Katarzyna Sokołowska, Ewa Magier-Łakomy, Brigita Janiūnaitė Monika Boguszewicz-Kreft, Katarzyna Sokołowska, Ewa Magier-Łakomy, Brigita Janiūnaitė 466–483
- 484–508 Research Notes 484–508
  - 484–496 Agroholdings, turbulence, and resilience: The case of Ukraine Taras Gagalyuk, Vladislav Valentinov Taras Gagalyuk, Vladislav Valentinov 484–496
  - 497–508 The role of EU programmes in stimulating entrepreneurship in rural regions: A viewpoint from Bulgaria Gergana Slavova, Maya Ivanova Gergana Slavova, Maya Ivanova 497–508
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JEEMS Journal of East European Management Studies , page 423 - 446

Effects of professionalism on employee satisfaction and organizational commitment at five star hotels in Baku

Autoren

Gabil Guliyev Turgay Avci Ali Öztüren Farzad Safaeimanesh

DOI
- doi.org/10.5771/0949-6181-2019-3-423
- ISSN: 0949-6181
- ISSN online: 1862-0019
Abstract

Professionalism is one of the necessities for service operations in order to be sustainable at the current competitive markets. The purpose of the study is to evaluate the effect of attitudinal professionalism on employees’ job satisfaction and organizational commitment at five-star hotels in Baku, Azerbaijan. The researchers administered questionnaires to 503 employees in the selected 30 five star hotels. Professionalism is found as a significant factor in bringing job satisfaction and commitment. The employees held strong views that their job sufficiently suits their abilities. This is a clear indication that professionalism supports their level of satisfaction with their present job. The study also revealed that the self-management dimension of professionalism has the highest effect on job satisfaction and organizational commitment of the employees. In the tourism and hospitality industry, professionalism is needed for employees to sustain self-discipline and achieve success in their objectives. The management of the hotels should ensure professionalism among employees to be able to get the desired success. By providing their human resources with the deserved value, job satisfaction and commitment can be enhanced.
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