The increasing importance of the service sector leads to changes in the ways industrial conflict presents itself today. Structural aspects of the service sector as well as its organisational particularities play their part. The tertiarisation of conflict, i.e. the shift of industrial action from manufacturing to the service sector can be observed in Germany since the mid 2000s. Against the background of a changing environment of industrial relations in public and private services – e.g. more and more private or commercialised provision of formerly public services – our study focuses on quantitative developments, discusses problems and challenges for German unions’ ability to strike and takes a closer look at some qualitative changes in the strike action. The plurality of trends in this analysis cannot be synthesised into a definite conclusion, because the focus on just one decade of industrial action requires caution when dealing with wide-reaching generalisations.
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