Social media have the power to unite people in common causes. At the same time, social media can highlight divides among people and influence conflict. This paper explores the latest techniques being used to mine social media data to discover trends in public discontent, terrorist messaging, and conflict prevention. Techniques being used to explore social networking on the Dark Web are also discussed. The field of conflict management needs more of such innovation for tapping into the voices of social media. The conversation is too often one-directional, missing out on opportunities to use the strengths of social media to reach more people, hear more voices, and build lasting peace through meaningful dialog.
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