SMR - Journal of Service Management Research

doi:10.15358/2511-8676-2018-3

SMR - Journal of Service Management Research

Browse Volumes: SMR - Journal of Service Management Research

SMR Volume 2 (2018) Issue 3

Partial access

doi.org/10.15358/2511-8676-2018-3
ISSN: 2511-8676
ISSN online: 2942-3392
Nomos, Baden-Baden Nomos, Baden-Baden

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Abstract

SMR is a platform for the academic dialog between service researchs from different economic disciplines. It offers critical depictions of the newest developments in the central areas of service research. Thereby SMR dedicates itself particularly to interdisciplinary research agendas.

For more information for authors and subscribers, see rsw.beck.de/zeitschriften/smr.

Chapter Expand | CollapseAuthorsPage
1–1 Titelei/Inhaltsverzeichnis 1–1
2–2 Editorial Martin Benkenstein Martin Benkenstein 2–2
3–62 Research Articles 3–62
- 3–16 From Goods to Services Consumption: A Social Network Analysis on Sharing Economy and Servitization Research Martin P. Fritze, Florian Urmetzer, Gohar F. Khan, Marko Sarstedt, Andy Neely, Tobias Schäfers Martin P. Fritze, Florian Urmetzer, Gohar F. Khan, Marko Sarstedt, Andy Neely, Tobias Schäfers 3–16
- 17–29 The Moderating Effect of Customers' Willingness to Participate in Service Recovery and its Impacting Factors - An Empirical Analysis Nicola Bilstein Nicola Bilstein 17–29
- 30–43 Individual Drivers and Outcomes of Envisioned Value in Use of Customer Solutions: An Empirical Study in the Electric Mobility Context Jennifer Hendricks Jennifer Hendricks 30–43
- 44–62 Examining the Effects of Employees' Behaviour by Transferring a Leadership Contingency Theory to the Service Context Marion Popp, Karsten Hadwich Marion Popp, Karsten Hadwich 44–62

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