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SMR - Journal of Service Management Research / Editorial
SMR - Journal of Service Management Research / Editorial
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2–2
Editorial
Martin Benkenstein
Martin Benkenstein
2–2
Details
3–62
Research Articles
3–62
3–16
From Goods to Services Consumption: A Social Network Analysis on Sharing Economy and Servitization Research
Martin P. Fritze, Florian Urmetzer, Gohar F. Khan, Marko Sarstedt, Andy Neely, Tobias Schäfers
Martin P. Fritze, Florian Urmetzer, Gohar F. Khan, Marko Sarstedt, Andy Neely, Tobias Schäfers
3–16
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17–29
The Moderating Effect of Customers' Willingness to Participate in Service Recovery and its Impacting Factors - An Empirical Analysis
Nicola Bilstein
Nicola Bilstein
17–29
Details
30–43
Individual Drivers and Outcomes of Envisioned Value in Use of Customer Solutions: An Empirical Study in the Electric Mobility Context
Jennifer Hendricks
Jennifer Hendricks
30–43
Details
44–62
Examining the Effects of Employees' Behaviour by Transferring a Leadership Contingency Theory to the Service Context
Marion Popp, Karsten Hadwich
Marion Popp, Karsten Hadwich
44–62
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SMR - Journal of Service Management Research , page 2 - 2
Editorial
Autoren
Martin Benkenstein
DOI
doi.org/10.15358/2511-8676-2018-3-2
ISSN: 2511-8676
ISSN online: 2942-3392
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doi.org/10.15358/2511-8676-2018-3-2
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