SMR - Journal of Service Management Research

doi:10.5771/2511-8676-2024-2

SMR - Journal of Service Management Research

Alle Ausgaben: SMR - Journal of Service Management Research

SMR Jahrgang 8 (2024) Heft 2

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doi.org/10.5771/2511-8676-2024-2
ISSN print: 2511-8676
ISSN online: 2942-3392
Nomos, Baden-Baden Nomos, Baden-Baden

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Abstract

SMR is a platform for the academic dialog between service researchs from different economic disciplines. It offers critical depictions of the newest developments in the central areas of service research. Thereby SMR dedicates itself particularly to interdisciplinary research agendas.

For more information for authors and subscribers, see rsw.beck.de/zeitschriften/smr.

Kapitel Ausklappen | EinklappenAutorenSeiten
51–51 Titelei/Inhaltsverzeichnis 51–51
52–73 Novel Perspectives on Transformative Service Research Jörg Finsterwalder, Laurel Anderson, Canan Corus, Mario Giraldo, Sertan Kabadayi, Janet R. McColl-Kennedy, Martin Mende, David G. Mick, Amy Ostrom, Mark S. Rosenbaum, Rebekah Russell-Bennett Jörg Finsterwalder, Laurel Anderson, Canan Corus, Mario Giraldo, Sertan Kabadayi, Janet R. McColl-Kennedy, Martin Mende, David G. Mick, Amy Ostrom, Mark S. Rosenbaum, Rebekah Russell-Bennett 52–73
74–93 Ecosystem-Level Customer Experience with Smart Service: Insights from a Systematic Scoping Literature Review Philipp Hansmeier, Daniel Beverungen Philipp Hansmeier, Daniel Beverungen 74–93
94–114 Understanding the role of (dual) entitlement effects on industrial customers’ willingness-to-pay for ancillary services Markus Husemann-Kopetzky, Andreas Eggert, Wolfgang Ulaga, Michael Steiner Markus Husemann-Kopetzky, Andreas Eggert, Wolfgang Ulaga, Michael Steiner 94–114

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