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SMR - Journal of Service Management Research / Editorial – Special Issue: Managing Smart Services and Smart Service Systems
SMR - Journal of Service Management Research / Editorial – Special Issue: Managing Smart Services and Smart Service Systems
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1–1
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1–1
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2–6
Editorial – Special Issue: Managing Smart Services and Smart Service Systems
Nicola Bilstein, Christian Stummer
Nicola Bilstein, Christian Stummer
2–6
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7–22
Making emergent technologies more tangible - Effects of presentation form on user perceptions in the context of automated mobility
Frederica Janotta
Frederica Janotta
7–22
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23–38
I’ll have what Alexa’s having… but only if that’s what I’m looking for! – The impact of personalization on recommendation capabilities of smart voice-interaction technology in voice commerce
Olena Yefimenko, Jonas Foehr, Claas Christian Germelmann
Olena Yefimenko, Jonas Foehr, Claas Christian Germelmann
23–38
Details
39–51
Analysing the Introduction of Data-Driven Service Innovation Processes: Stages of Implementation, Success Factors, and Prerequisites
Berndt Jesenko, Stefan Thalmann
Berndt Jesenko, Stefan Thalmann
39–51
Details
52–65
When Smart Products Become Dumb (Again): Voluntary and Legally Required Service Updates and Their Impact on Consumers’ Purchase Intention
Melina Schleef, Nicola Bilstein, Paul T. Schrader, Christian Stummer
Melina Schleef, Nicola Bilstein, Paul T. Schrader, Christian Stummer
52–65
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SMR - Journal of Service Management Research , page 2 - 6
Editorial – Special Issue: Managing Smart Services and Smart Service Systems
Autoren
Nicola Bilstein
Christian Stummer
DOI
doi.org/10.5771/2511-8676-2023-1-2
ISSN: 2511-8676
ISSN online: 2942-3392
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doi.org/10.5771/2511-8676-2023-1-2
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