Journalistic counter-voices in comment sections: Patterns, determinants, and potential consequences of interactive moderation of uncivil user comments

Marc Ziegele; Pablo Jost; Marike Bormann; Dominique Heinbach

doi:10.5771/2192-4007-2018-4-525

Contents
- Chapter Expand | CollapseAuthorsPage
- Titelei/Inhaltsverzeichnis
- 459–472 EDITORIAL 459–472
  - Hate and counter-voices in the Internet: Introduction to the special issue Diana Rieger, Josephine B. Schmitt, Lena Frischlich Diana Rieger, Josephine B. Schmitt, Lena Frischlich
- 473–606 FULL PAPER 473–606
  - 473–498 Can it be hate if it is fun? Discursive ensembles of hatred and laughter in extreme right satire on Facebook Christian Schwarzenegger, Anna Wagner Christian Schwarzenegger, Anna Wagner 473–498
  - 499–524 Journalists as targets of hate speech. How German journalists perceive the consequences for themselves and how they cope with it Magdalena Obermaier, Michaela Hofbauer, Carsten Reinemann Magdalena Obermaier, Michaela Hofbauer, Carsten Reinemann 499–524
  - 525–554 Journalistic counter-voices in comment sections: Patterns, determinants, and potential consequences of interactive moderation of uncivil user comments Marc Ziegele, Pablo Jost, Marike Bormann, Dominique Heinbach Marc Ziegele, Pablo Jost, Marike Bormann, Dominique Heinbach 525–554
  - 555–579 Perceiving threat and feeling responsible. How severity of hate speech, number of bystanders, and prior reactions of others affect bystanders’ intention to counterargue against hate speech on Facebook Larissa Leonhard, Christina Rueß, Magdalena Obermaier, Carsten Reinemann Larissa Leonhard, Christina Rueß, Magdalena Obermaier, Carsten Reinemann 555–579
  - 580–606 Considering the Elaboration Likelihood Model for simulating hate and counter speech on Facebook Carla Schieb, Mike Preuss Carla Schieb, Mike Preuss 580–606
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SCM Studies in Communication and Media , page 525 - 554

Journalistic counter-voices in comment sections: Patterns, determinants, and potential consequences of interactive moderation of uncivil user comments

Autoren

Marc Ziegele Pablo Jost Marike Bormann Dominique Heinbach

DOI
- doi.org/10.5771/2192-4007-2018-4-525
- ISSN: 2192-4007
- ISSN online: 2192-4007
Abstract

Incivility in online user discussions is discussed as a significant challenge for democratic societies. Interactive journalistic moderation is seen as a promising strategy to deal with and prevent online incivility. Such moderation occurs, for example, when journalists publicly respond to uncivil comments and ask their authors to discuss more civilly. This study, based on a quantitative content analysis of 9,763 user and moderation comments on the Facebook sites of 15 German news outlets, investigated the patterns, determinants, and potential effects of interactive moderation. Results show that so-called public-level incivility (e.g., stereotypes, threats of violence) in users’ initial comments was associated with more interactive journalistic moderation, and that journalists used different styles when responding to these comments. Different moderation styles of initial comments were then related to the presence of incivility in users’ subsequent reply comments in opposite directions: A sociable moderation style decreased, and a regulative style increased the level of incivility in the reply comments.
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