Suche einschränken

Ergebnisse (7253)

Sortierung:

Alle Alles auswählen

Seite 2

Erfolgreiche Wege zur Service Excellence

Matthias Gouthier (Hrsg.)

Reihe: Reihe Dienstleistungsmanagement | Dienstleistungsmarketing

Band 7 2022

Treffer in den folgenden Teilen:

Matthias Gouthier, Matthias Raquet Mitarbeiterengagement erfordert Motivation und Qualifikation: Der Einsatz von Blended Learning zur Umsetzung von Service Excellence S. 111-122

„… Blended Learning zur Umsetzung von Service Excellence Matthias Gouthier, Matthias Raquet Management …” „… E-Learnings die Key Essentials zu Service Excellence. Danach sorgt der Einsatz weiterer Trainingsmaßnahmen im …” „… Rahmen eines Blended-Learning-Ansatzes für die nachhaltige Umsetzung von Service Excellence. Die …”

Christian Polenz, Sabine Börnsen Service Excellence (vor)leben – Ein Erfolgsgeheimnis der TeamBank AG S. 81-94

„… Führung und Managementanforderungen Service Excellence (vor)leben – Ein Erfolgsgeheimnis der …” „… TeamBank AG Christian Polenz, Sabine Börnsen Management Summary Service Excellence kann man einem …” „… Service-Excellence-Gedanke muss in die DNA eines Unternehmens übergehen, um nachhaltig seine Wirkung zu entfalten. Dieser …”

Matthias Gouthier Service Excellence managen: Einstieg ins Thema und Überblick über die Beiträge S. 15-26

„… Learning zur Umsetzung von Service Excellence“ dar. Sie stellen dazu die eigens ins Leben gerufene …” „… Service-Excellence-Akademie vor und erläutern, wie E-Learnings als Bestandteil von Blended Learning zur Etablierung und …” „… Einführung Service Excellence managen: Einstieg ins Thema und Überblick über die Beiträge Matthias …”

Titelei/Inhaltsverzeichnis S. 1-12

„… Qualifikation: Der Einsatz von Blended Learning zur Umsetzung von Service Excellence 111 Matthias Gouthier …” „… Erfolgreiche Wege zur Service Excellence Von Service-Champions das 1 x 1 exzellenter Services …” „… Service-Champions das 1 x 1 exzellenter Services erfahren Erfolgreiche Wege zur Service Excellence Matthias …”

Matthias Gouthier Ausblick: Neue Entwicklungen zu Service Excellence S. 229-238

„… Ausblick Ausblick: Neue Entwicklungen zu Service Excellence Matthias Gouthier Management Summary …” „… Wer nach der Lektüre dieser Herausgeberschaft denkt, nunmehr alles über Service Excellence zu wissen …” „… mit Service Excellence beschäftigt, umso bewusster wird einem, dass es noch sehr viele weiße Flecken …”

Matthias Gouthier Relevanz und Nutzen von Service Excellence S. 29-40

„… Künstliche Intelligenz, Machine Learning, Predictive Analytics, Internet of Things, Location-based Services …” „… Service Excellence als unternehmerischer Erfolgsfaktor Relevanz und Nutzen von Service Excellence …” „… Matthias Gouthier Management Summary Service Excellence befindet sich international auf dem Vormarsch …”

doi.org/10.5771/9783748928430

Kein Zugriff

Markieren für den Zitationsdownload

Post-Pandemic Pedagogy

Joseph M. Valenzano (Hrsg.)

2021

Treffer in den folgenden Teilen:

Chapter 9: Landscape of Service Learning Courses : Post-Pandemic Evolution of Community Partnerships and Service Learning Projects S. 167-184

doi.org/10.5771/9781793652225

Kein Zugriff

Markieren für den Zitationsdownload

Shaping a Sustainable Future

Silke Bustamante (Hrsg.), Ellen Saltevo (Hrsg.), Marina Schmitz (Hrsg.), Martina Martinovic (Hrsg.)

Reihe: HWR Berlin Forschung

Band 72 2022

Treffer in den folgenden Teilen:

Silke Bustamante Chapter 16. Engaging for Sustainability – Experiential Learning via Service Design Projects S. 285-298

„… Silke BustamanteEngaging for Sustainability – Experiential Learning via Service Design …” „… consulting project (service design methodology)• Reflection tasks• LecturesLearning environment Classroom …” „… learning in pre-service teacher education for sustainability. Journal of Cleaner Production, 279, 123749 …”

Andrea Pelzeter Chapter 12. Sustainability in Building and Operating Real Estate S. 225-238

„… • Lecture-based learning• Experiential learning• Collaborative learningMain teaching meth-ods• Lecture …” „… • Sustainability-related research project• Group discussionLearning environ-mentClassroom (face-to-face learning)Beyond …” „… teaching concept is applied, by combining lecture-based, experiential and collaborative learning.The …”

Silke Bustamante, Martina Martinovic, Kai Shaman Chapter 1. Fundamental Insights about Teaching Formats in the Area of Sustainability and Responsibility S. 31-50

„… ; Cagle & Baucus, 2006; Tejedor et al., 2019Service-learning projectA service-learning project (for the …” „… , N. (2017). The effects of service learning and volunteerism activities on university students in …” „… sustainability entrepreneur-ship by doing: Providing a lecturer-oriented service learning framework …”

Unai Tamayo Orbegozo, Julen Castillo-Apraiz Chapter 24. Sustainable Marketing and Sales Management S. 401-414

„… learningMain teaching methods • Group discussion• Case studies• Sustainability-related research projectLearning …” „… environment Classroom (face-to-face learning)Link to Sustainable De-velopment Goals (SDGs)SDG 4 | Quality …” „… ” and fosters collaborative group learning.Collaborative learning is used to develop the specific …”

Irene Garnelo-Gomez Chapter 4. Sustainable Marketing: Creating Positive Impact through Experiential Learning S. 71-86

„… Impact through Experiential LearningCOURSE SUMMARYTable 4–1Audience and level of studiesStudents …” „… learningMain teaching methods • Lectures• Sustainability-related consulting project• Self-reflection …” „… taskLearning environment Classroom (face-to-face learning) + online activities (blended learning)Link to …”

Manuel Quirós Chapter 15. Education for Sustainability and Regeneration S. 273-284

„… solutions.Main teaching ap-proaches• Lecture-based learning.• Collaborative learning.Main teaching methods • Case …” „… Hybrid classroom (face-to-face and online learning).Chapter 15.15.1.Link to Sustainable Development Goals …” „… studies.• Flipped classroom.• Sustainability-regenerative related research project.Learning environment …”

Daria Podmetina, Ellen Saltevo Chapter 23. Innovation and Technology for Sustainable Future S. 383-400

„… learning• Collaborative learning• Inter-/transdisciplinary learningMain teaching meth-ods• Arts-based …” „… (online learning)Synchronous (interaction in real-time) and non-synchronous learning (interaction in …” „… teaching and learning• Vision-building exercise• In-class role playLearning environ-mentVirtual classroom …”

Julia N. Solovjova Chapter 18. Sustainable Consumption and Sustainability Marketing S. 313-328

„… the level of sustainability of specific product and service markets.Learning to beCooperate in project …” „… teaching ap-proaches• Experiential learning• Collaborative learningMain teaching methods …” „… learning)Link to Sustainable Development Goals (SDGs)SDG 12 | Responsible Consumption and Production | Ensure …”

Marina Schmitz, Ellen Saltevo, Silke Bustamante, Martina Martinovic Looking Ahead – Sustainability and Responsibility in Management Education S. 449-0

„… service learning) considered as appropriate. From these, a list of “pedagogical impact variables” was …” „… service learning, gamification and vision building exercises seem to be the least relevant for their …” „… . experiential learning)Innovative teachingLeading pedagogy inno-vationsRevolutionising education pro-grammes …”

Daria Podmetina, Maria Nemilentseva, Marko Torkkeli Chapter 3. In Search for Innovative Teaching Formats Worldwide S. 57-68

„… study• Service-learning project (for community)• Sustainability-related consulting project …” „… frequently mentioned teaching methods were virtual reality simulation (2), service-learning projects (for the …” „… main teaching approaches used in class (multiple choices allowed):• Lecture-based learning …”

Tetiana Kravchenko Chapter 13. Innovative Entrepreneurship and Startup Management S. 239-256

„… learningMain teaching methods • Group discussion• Case study• In-class role-playLearning environment Classroom …” „… (face-to-face learning)Link to Sustainable De-velopment Goals (SDGs)SDG 4 | Quality Education | Ensure inclusive …” „… . The Learn-ing Professional, 41(5), 59–62. https://learningforward.org/wp-content/uploads/2020/10 …”

LIST OF CONTRIBUTORS LIST OF CONTRIBUTORS S. 15-24

„… Services and Communication at the Berlin School of Economics and Law. She was visiting professor at Kobe …” „… , corporate social responsi-bility (CSR), and new trends in learning, among others. He is also interested in …” „… as well as assessing student learning in sustainability education.KARUNARATNE, PRASHAN S. M.Dr …”

Anna Young-Ferris, Chuan Yu Chapter 11. Advancing a Responsible Business Mindset S. 197-224

„… • Collaborative learningMain teaching methods • Debate• In-class role play• Case studiesLearning environment …” „… Hybrid classroom (face-to-face and online learning) or virtual classroom (online learn-ing)Link to …” „… work.Main teachingapproaches• Multidisciplinary and interdisciplinary learning• Active learning …”

Elena Senatorova Chapter 25. Not Just Numbers – Understanding Company Financial and Non-Financial Data for Sustainability S. 415-426

„… • Active learning• Collaborative learning• Experiential learningMain teaching methods• Group discussion …” „… and online learning)Chapter 25.25.1.Link to Sustain-able Develop-ment GoalsSDG 8 | Decent Work and …” „… • Case study• Sustainability-related research projectLearning envi-ronmentHybrid classroom (face-to-face …”

Titelei/Inhaltsverzeichnis S. 1-14

„… Chapter 16.Engaging for Sustainability – Experiential Learning via Service Design ProjectsSilke Bustamante …” „… through Experiential LearningIrene Garnelo-Gomez 71Chapter 5.Sustainable Futures of Business – Future …” „… Šilenskytė 165Chapter 10.Solving Sustainability-Related Problems Using Self-Directed LearningPilar Acosta 185 …”

al., Olaia Martinez Gonzalez Chapter 20. Implementation of Sustainability and Social Responsibility Competencies in the Degree of Human Nutrition and Dietetics S. 343-354

„… teaching approaches • Collaborative learning• Active learningMain teaching methods • Case study• In-class …” „… role play• Group discussionLearning environment Classroom (face-to-face learning)Link to Sustainable …” „… skills into their usual behaviour.Evaluation rubrics (adapted to each level of learning) are designed to …”

Marina Schmitz Chapter 5. Sustainable Futures of Business – Future Studies Meets Sustainable Management Education S. 87-108

„… learning• Collaborative learningMain teaching methods • Group discussion• Vision-building exercises …” „… • Self-reflection tasks/exercisesLearning environment Hybrid classroom (face-to-face and online learning)Chapter …” „… current social/environmental challenges• Reflecting on own learning experience and the creative and …”

doi.org/10.5771/9783748933090

Vollzugriff

Markieren für den Zitationsdownload

Enterprise & Business Management

Alptekin Erkollar (Hrsg.)

Reihe: Enterprise & Business Management

Band 2020

Treffer in den folgenden Teilen:

Mete Eminağaoğlu Machine learning approaches for prediction of service times in health information systems S. 253-286

„… Mete Eminağaoğlu Machine learning approaches for prediction of service times in health information …” „… data analysis, data transformation, and machine learning models for service time prediction problems …” „… service times. Keywords Multilayer perceptron, artificial neural networks, machine learning, service …”

Gizem ATAK, Ferhan ÇEBİ Techno-Parks on the Digital Transformation S. 179-204

„… , Cloud Services, Cyber Security, Virtual Reality, Simulation, Additive Manufacturing. The term of …” „… , rapidly rising global competition and more complex products and services cause a need for new technologies …” „… formation of customer relationships and digital business models and digitalization of services and products …”

Burcu OZCAN, Cevher HİLAL AYTAC Industry 4.0 and Big Data Literature Review S. 385-406

„… Burcu OZCAN, Cevher HİLAL AYTAC Industry 4.0 and Big Data Literature Review Learning Objectives The …” „… will see the practices and studies on big data, economic, production, service, IT sectors. Chapter …” „… research in sectors that are economical, production, service, information. Keywords Big Data, Industry 4.0 …”

Elif Nurten, Cagla Seneler Connection between industry 4.0 and smart factories S. 141-174

„… services of machine learning activities. Real-time Data Processing: A real-time data processing system is …” „… Elif Nurten, Cagla Seneler Connection between industry 4.0 and smart factories Learning Objectives …” „… the design, processes, operations and services. Smart factory at this point, can connect the digital …”

Alptekin Erkollar, Andor Darow, Ingeborg Zulechner Lesson ticker: Knowledge Management S. 311-316

„… best practices Innovation: Convert ideas into products, services, improved business processes Knowledge …” „… levers: Customer knowledge, knowledge in people, products, services, processes, relationships …” „… People Knowledge Teams – multi-disciplinary, cross-functional Learning Organization – personal/team/org …”

Sinem Zeliha Dalak, Cagla Seneler Would the Benefits Created by Industry 4.0 Via Innovations Set the Consumers Free of Planned Obsolescence? S. 347-384

„… the Consumers Free of Planned Obsolescence? Learning Objectives Once you have mastered the materials …” „… models and revenue sources with information and services. Industry 4.0 will change the competitiveness of …” „… services that meet their needs. On the other hand, for employees, Industry 4.0 means new training needs due …”

Serpil Erol, Gül Didem Batur Sir Industry 4.0: Is Your Country Ready? S. 67-90

„… the difference.” Reinhold Niebuhr Learning Objectives The objectives of this chapter are to define the …” „… network of ecosystems that will use the internet environment of services, objects, and individuals, which …” „… imports of goods and services measured as a share of Gross Domestic Product (GDP), trade-weighted average …”

Fatma DEMIRCAN KESKIN, Haluk SOYUER, Hakan OZKARA Transformation of Shop Floor with Industry 4.0: Guidelines for Manufacturing Companies S. 91-114

„… : Guidelines for Manufacturing Companies Learning Objectives The objectives of this chapter are to introduce …” „… environment, production planning and control must be real-time and service based. To be able to obtain …” „… , smart factory, smart operations, smart products, datadriven services, employees. The six main dimensions …”

Titelei/Inhaltsverzeichnis S. I-XIV

„… Safety . . . . . . . . . . . 231 Mete Eminağaoğlu Machine learning approaches for prediction of service …” „… , Supply Chain Research and Development, Retail Business Services, Scarborough, USA SİNEM ZELİHA DALAK …” „… Alberto Ortiz Millan, Tugba Efendigil Dynamic Customer Service Levels: Evolving Safety Stock Requirements …”

Özden Tozanlı, Elif Kongar Integration of Industry 4.0 Principles into Reverse Logistics Operations for Improved Value Creation: A Case Study of a Mattress Recycling Company S. 1-26

„… for Improved Value Creation: A Case Study of a Mattress Recycling Company Learning Objectives The …” „… obligate companies to carefully assess the sustainable impact of their products and services considering …” „… distribution in an effort to develop a dynamic flow of information, materials, services, and funds. One of the …”

About the Chapter Contributors S. 407-412

„… Research techniques to the manufacturing and service problems, production planning and control, fuzziness …” „… Services, the services company of Ahold Delhaize USA. In his role, Dan oversees the development and …” „… . His research areas are data and text mining, artificial neural networks, and deep learning. SERPIL …”

Bryce Rowan, Alptekin Erkollar, Birgit Oberer Lesson ticker: Technology Management S. 175-178

„… creation of goods or in providing services. The m anagement f unction includes planning, organizing …” „… , corporate processes, best practices of the industry, industry wide risk acceptance rate, corporate learning …”

Mustafa Aldülmetin DİNÇER, Yasemin ÖZDEMİR An Evaluative Perspective from Institutional Logic and Pragmatism on the Relationship between Industry 4.0 and Outsourcing S. 205-226

„… Pragmatism on the Relationship between Industry 4.0 and Outsourcing Learning Objectives The objectives of …” „… of things (IoT), cyber-physical systems (CPS), internet of services (IoS), additive manufacturing and …” „… productivity and efficiency, creating value opportunities through new services, responding to demographic …”

Cagla Ediz A Review on Cold Chain Management for Industry 4.0 S. 115-140

„… Cagla Ediz A Review on Cold Chain Management for Industry 4.0 Learning Objectives The aim of this …” „… individual consumers more quickly and to achieve better quality product and services has led to emergence of …” „… , threats of Industry 4.0, Intelligent Systems, IoT, Customized Services and Products. Introduction Every …”

Recep Benzer, Emre Akar Usage of Enterprise Resource Planning (ERP) in Turkey and Information Safety S. 231-252

„… Safety Learning Objectives The objectives of this chapter Enterprise Resource Planning in Turkey are …” „… appropriate for meeting material and service requirements of all factories (Manetti 2001). Most important …” „… coordinated way as being appropriate for meeting material and service requirements of all factories (Avunduk …”

Daniel Patrick Covert, Joaquin Alberto Ortiz Millan, Tugba Efendigil Dynamic Customer Service Levels: Evolving Safety Stock Requirements for Changing Business Needs S. 27-66

„… Daniel Patrick Covert, Joaquin Alberto Ortiz Millan, Tugba Efendigil Dynamic Customer Service …” „… Levels: Evolving Safety Stock Requirements for Changing Business Needs Learning Objectives The objectives …” „… of stock. Dynamically changing desired service levels during promotions or seasonal periods will …”

doi.org/10.5771/9783828872301

Kein Zugriff

Markieren für den Zitationsdownload

Market Leader Through Service Excellence

Matthias Gouthier (Hrsg.)

Reihe: Reihe Dienstleistungsmanagement | Dienstleistungsmarketing

Band 8 2023

Treffer in den folgenden Teilen:

Matthias Gouthier, Matthias Raquet Employee engagement requires motivation and qualification: The use of blended learning to implement service excellence S. 111-122

„… learning to implement service excellenceMatthias Gouthier, Matthias RaquetManagement summary“Service …” „… learning approach ensures the lasting implementation of service excellence. In the end, the resulting …” „… government agencies with consulting, learning, business process, and outsourcing services for more than 25 …”

Christian Polenz, Sabine Börnsen Living service excellence: A secret to success at TeamBank AG S. 85-96

„… Leadership and management requirementsLiving service excellence: A secret to success at TeamBank …” „… AGChristian Polenz, Sabine BörnsenManagement summaryService excellence cannot simply be prescribed to a …” „… matures with the right tools and proper care. In other words, the idea of service excellence must become …”

Matthias Gouthier The concept of service excellence according to ISO 23592:2021 S. 41-64

„… ., artificial intelligence, big data, and machine learning, should be used to create excellent service and …” „… attitude of continuous learning is a necessity to stay up-to-date and thus provide excellent services.3 …” „… . (2000). Alchemy: The transformation to service excellence, The Learning Organization, 7(1), pp. 13–22 …”

Matthias Gouthier Managing service excellence: Introduction and overview of the contributions S. 15-28

„… motivation and qualification: The use of blended learning to implement service excellence.” In this context …” „… IntroductionManaging service excellence: Introduction and overview of the contributionsMatthias …” „… implementing the concept of service excellence in all its nine elements.Service excellence is on the rise …”

Michael Moritz The strategic anchoring of service excellence at WISAG S. 67-82

„… Service excellence vision, mission, and strategyThe strategic anchoring of service excellence at …” „… WISAGMichael MoritzManagement summaryFollowing a service excellence approach means focusing on the customer …” „… are essential for the holistic concept of service excellence in the company WISAG, which instruments …”

Titelei/Inhaltsverzeichnis S. 1-12

„… , Facili-Trainer and Service Excellence Evangelist, Continuum Learning Pte Ltd»This book is the perfect companion …” „… motivation and qualification: The use of blended learning to implement service excellence 111Matthias …” „… Market Leader Through Service ExcellenceWorld-Class Approaches to Managing Excellent …”

Ferri Abolhassan Best practice Deutsche Telekom - Reinventing service: How we turn customers into fans S. 175-186

„… Service innovation managementBest practice Deutsche Telekom - Reinventing service: How we turn …” „… – whether in sports or business. To raise Deutsche Telekom’s customer service to an excellent level, we are …” „… and more services that are consistently designed with the customer in mind. With our “Re-Invent …”

Matthias Gouthier Outlook: New developments in service excellence S. 221-228

„… motivation and qualification: The use of blended learning to implement service excellence” by Prof. Dr …” „… OutlookOutlook: New developments in service excellenceMatthias GouthierManagement summaryAnyone who …” „… thinks that they know everything there is to know about service excellence after reading this edited …”

Matthias Gouthier Relevance and benefits of service excellence S. 31-40

„… Service excellence as a corporate success factorRelevance and benefits of service …” „… excellenceMatthias GouthierManagement summaryService excellence is on the rise internationally. This article shows …” „… the relevance of service excellence in general and the benefits that a service excellence approach can …”

doi.org/10.5771/9783748933700

Kein Zugriff

Markieren für den Zitationsdownload