SMR - Journal of Service Management Research

doi:10.15358/2511-8676-2019-2

SMR - Journal of Service Management Research

Alle Ausgaben: SMR - Journal of Service Management Research

SMR Jahrgang 3 (2019) Heft 2

Teilzugriff

doi.org/10.15358/2511-8676-2019-2
ISSN print: 2511-8676
ISSN online: 2942-3392
Nomos, Baden-Baden Nomos, Baden-Baden

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Abstract

SMR is a platform for the academic dialog between service researchs from different economic disciplines. It offers critical depictions of the newest developments in the central areas of service research. Thereby SMR dedicates itself particularly to interdisciplinary research agendas.

For more information for authors and subscribers, see rsw.beck.de/zeitschriften/smr.

Kapitel Ausklappen | EinklappenAutorenSeiten
49–52 Titelei/Inhaltsverzeichnis 49–52
53–53 Editorial Martin Benkenstein Martin Benkenstein 53–53
54–108 Research Articles 54–108
- 54–65 Professionalism Kills the Trading Star: Explaining Member Participation in Trading Communities Sabine Benoit, Jens Hogreve, Christina Sichtmann, Nicola Bilstein Sabine Benoit, Jens Hogreve, Christina Sichtmann, Nicola Bilstein 54–65
- 66–81 Delightful Service Innovations in the Context of Technology-Based Self-Services - Scale Development and Validation Florian Becker, Stephanie Bothe, Karsten Hadwich, Mareike Falter Florian Becker, Stephanie Bothe, Karsten Hadwich, Mareike Falter 66–81
- 82–90 Roommates in Hospitals - A New and Relevant Dimension of Health Care Quality Models Saskia Hantel, Martin Benkenstein Saskia Hantel, Martin Benkenstein 82–90
- 91–108 Risk Reporting in the Banking Sector: Risk Exposure versus Risk Management Kathrin Kureck Kathrin Kureck 91–108

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