@incollection{2021:schler:service_de,
title = {Service Design und Failing Forward (Service Management)},
year = {2021},
note = {},
booktitle = {Austrian Management Review},
pages = {103--111},
edition = {1},
author = {Schöler, Andreas and van Aaken, Dominik},
publisher = {Hampp},
address = {Baden-Baden},
series = {Austrian Management Review},
volume = {}
}