@incollection{2017:steen:chapter_2,
title = {Chapter 2: Improving Local Service Delivery: Increasing Performance through Reforms},
year = {2017},
note = {},
booktitle = {The Future of Local Government in Europe},
pages = {53--78},
edition = {1},
author = {Steen, Trui and Teles, Filipe and Torsteinsen, Harald},
publisher = {Nomos},
address = {Baden-Baden},
series = {Modernisierung des öffentlichen Sektors ("Gelbe Reihe")},
volume = {SB 47}
}