@incollection{2013:ebinger:das_refere,
title = {Das Referenzmodell},
year = {2013},
note = {},
booktitle = {Wege zur guten Bürokratie},
pages = {257--259},
edition = {1},
author = {Ebinger, Falk},
publisher = {Nomos},
address = {Baden-Baden},
series = {Staatslehre und politische Verwaltung},
volume = {17}
}