@incollection{2023:branica:improving_,
title = {Improving access to healthcare for minority groups: qualitative study with social workers in Croatia},
year = {2023},
note = {Social workers are employed in hospitals and healthcare institutions
to contribute to integrative healthcare that considers social aspects
of health. Practitioners should be aware of influence that cultural
background, values and structural, socio-political factors have on
patients’ access to healthcare system and provision of healthcare.
The aim of this paper was to describe and analyze experience hospital
social workers have working with patients from diverse cultural
backgrounds, what are the challenges they face and what contributes to
good practice. Qualitative approach was used, and two focus groups
were held with 12 social workers participating in discussions.
Transcripts were analyzed using thematic analysis. Six themes and
twelve subthemes were identified. Social workers perceive foreigners
and Roma minority as patients from diverse cultural backgrounds.
Factors that contribute to good practice and positive outcome for
patients are: effort that social workers invested in administrative
tasks and procedures, advocacy for patients and their rights on all
levels, frequent communication and counseling with patients and
communication with patient’s family members.},
booktitle = {Equal Access to Healthcare in Socially Diverse Societies},
pages = {267--284},
edition = {},
author = {Branica, Vanja and Mošić Pražetina, Ivana},
publisher = {Karl Alber},
address = {Baden-Baden},
series = {Angewandte Ethik},
volume = {8}
}