@incollection{2023:pletina:the_import,
title = {The importance of improving education of healthcare professionals on communication with minorities – experience with Roma in the Croatian healthcare system},
year = {2023},
note = {Although Roma, who have civil status in the Republic of Croatia,
exercise the right to healthcare in accordance with the provisions of
the Health Care Act and the Health Insurance Act in the same manner
and under the same conditions as all other Republic of Croatia
citizens, in real life when an individual and his family members are
faced with a diagnosis of severe illness and enter a healthcare system
in which healthcare professionals provide healthcare, there may be a
lack of understanding in this interaction, and a kind of crisis
communication that has been in practice so far. In order to better
understand the Roma, we have established cooperation with
representatives of the Council of Roma Minorities of the City of
Zagreb. The main problem lies in the lack of understanding of the
customs, beliefs, and value system of the Roma. It is necessary to
conduct education on the specifics of national minorities and
intercultural communication, which is a precondition for the
realization of guaranteed rights and the provision of quality
healthcare.},
booktitle = {Equal Access to Healthcare in Socially Diverse Societies},
pages = {253--266},
edition = {},
author = {Pleština, Sanja and Karabatić, Sandra},
publisher = {Karl Alber},
address = {Baden-Baden},
series = {Angewandte Ethik},
volume = {8}
}