@article{2023:bttgen:sustainabi,
title = {Sustainability in Service Research},
year = {2023},
note = {Within service research, sustainability has emerged as a subject of
increasing prominence in recent years, with its foundational roots
tracing back to the hospitality context. To provide a comprehensive
overview of the various topics of sustainability within the field of
service research, we invited a group of renowned scholars from
different academic fields to share their view on this emerging topic.
In this Special Research Paper, we start with a systematic literature
review on the topic of sustainability within the service sector,
followed by individual commentaries and conceptual contributions from
diverse research groups. These contributions draw upon different
theoretical and conceptual perspectives, including managerial
implications for service companies, as well as forward-looking
recommendations for further research.},
journal = {SMR - Journal of Service Management Research},
pages = {147--173},
author = {Büttgen, Marion and Hogreve, Jens and Zechiel, Felix and Bartsch, Silke and Lorz, Tamara and Trischler, Jakob and Westman Trischler, Jessica and Kuusisto, Jari and Svensson, Peter and Keiningham, Timothy and Aksoy, Lerzan and Porco, Barbara and Hedley, Timothy and Statuto, Leigh Anne and Dortignacq, Bryant F.},
volume = {7},
number = {3}
}