@article{2019:znotka:what_th,
title = {‘What the public values...’ The stakeholder-oriented business model approach as a tool for planning and managing innovation in public and nonprofit management – A qualitative inquiry into public value creation in German healthcare},
year = {2019},
note = {In democratic environments, the integration of the public perspective
is vital to the continuous legitimization and acceptance of publicly
managed systems, as it justifies the organizations’ existence for
the stakeholders who provide the financial support. An integration of
the public perspective in the design of innovative business models
requires an identification of citizens’ values to enable public
managers and entrepreneurs to ascertain if their decisions have the
potential to create value according to the public will. As healthcare
in Germany is largely funded by the public, we asked the German public
about crucial values in healthcare. Three value dimensions, ‘proper
organization’, ‘skilled treatment’ and ‘social principles’,
consisting of nine value categories, could be identified as potential
guidelines.},
journal = {ZögU Zeitschrift für öffentliche und gemeinwirtschaftliche Unternehmen},
pages = {13--33},
author = {Znotka, Matti and Brandt, Florian and Lindenmeier, Jörg and Dietrich, Martin},
volume = {42},
number = {1-2}
}