@article{2020:lorenz:principles,
title = {Principles of Operational Agility: A Case Study of a Swiss Telecommunication Company},
year = {2020},
note = {Management research has begun to investigate operational agility, the
capability of organizations to adapt rapidly and incrementally in
response to changing conditions. The purpose of this study is to
bridge the discrete research areas of agile development and agile
manufacturing, which exist within literature on operational agility,
and to derive the principles of operational agility itself. It
therefore combines previous research with evidence from an explorative
single case study. The study identifies eight principles of
operational agility which may guide practitioners to form
organizations that can adapt rapidly. By deriving these principles,
this case study is one of the first academic contributions to
elaborate on an operating model that aims for agility on both an
enterprise and business unit level. Overall, our findings enhance the
understanding of operational agility, while revealing new insights
into the transformation process of a leading agile organization.},
journal = {Die Unternehmung},
pages = {173--186},
author = {Lorenz, Rafael and Bäckert, Luzius and Heck, Johannes},
volume = {74},
number = {2}
}