@article{2017:benkenstein:topics_for,
title = {Topics for Service Management Research - A European Perspective},
year = {2017},
note = {The interdisciplinary and cross-functional commitment of the Journal
of Service Management Research motivated us to define
interdisciplinary topics of service research that are important both
in the present and in the future. Therefore, relevant publications in
this research field were examined, especially Ostrom et al. (2010,
2015), which comprehensively addressed and collated research
priorities. With that in mind, issues of 48 highly ranked
service-oriented management and marketing journals from 2009 to 2015
were analysed to identify research topics of the recent past.
Additionally, European scientists were interviewed on their focus in
the field of service research in the previous year. The results
demonstrate the vast array of management-oriented service research in
Europe, but also the necessity of interdisciplinary research designs
in service management.},
journal = {SMR - Journal of Service Management Research},
pages = {4--21},
author = {Benkenstein, Martin and Bruhn, Manfred and Büttgen, Marion and Hipp, Christiane and Matzner, Martin and Nerdinger, Friedemann W.},
volume = {1},
number = {1}
}