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SMR - Journal of Service Management Research

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SMR Volume 5 (2021) Issue 1 ISSN Online: 2942-3392

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Titelei/Inhaltsverzeichnis S. 1

„… von Wangenheim, ETH Zürich/ Switzerland Jochen Wirtz, NUS Business School/ Singapore CONTENT Editorial …”

doi.org/10.15358/2511-8676-2021-1

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SMR - Journal of Service Management Research

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SMR Volume 5 (2021) Issue 3 ISSN Online: 2942-3392

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Titelei/Inhaltsverzeichnis S. 1-141

„… Haifa/Israel Sven Tuzovic, QUT Business School/ Australia Florian von Wangenheim, ETH Zürich/ Switzerland …”

doi.org/10.15358/2511-8676-2021-3

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SMR Volume 5 (2021) Issue 2 ISSN Online: 2942-3392

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Titelei/Inhaltsverzeichnis S. 69

„… Haifa/Israel Sven Tuzovic, QUT Business School/ Australia Florian von Wangenheim, ETH Zürich/ Switzerland …”

doi.org/10.15358/2511-8676-2021-2

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SMR Volume 4 (2020) Issue 4 ISSN Online: 2942-3392

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Titelei/Inhaltsverzeichnis S. 185

„… / Germany Anat Rafaeli, Technion Haifa/Israel Sven Tuzovic, QUT Business School/ Australia Florian von …” „… Wangenheim, ETH Zürich/ Switzerland Jochen Wirtz, NUS Business School/ Singapore CONTENT Editorial …”

Heiner Evanschitzky, Boris Bartikowski, Tim Baines, Markus Blut, Christian Brock, Kristina Kleinlercher, Parikshit Naik, Olivia Petit, Thomas Rudolph, Charles Spence, Carlos Velasco, Nancy V. Wünderlich Digital Disruption in Retailing and Beyond S. 187-204

„… of Retailing, 91 (2), 235–253. Becker, I.F., Linzmajer, M., & von Wangenheim, F. (2017 …” „… Journey-Overcoming the Challenges, Production Planning & Control, 26 (14–15), 1219–1232. Anderl, E., Becker, I., Von …” „… Wangenheim, F., & Schumann, J.H. (2016a). Mapping the Customer Journey: Lessons Learned from Graph-Based …”

doi.org/10.15358/2511-8676-2020-4

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SMR - Journal of Service Management Research

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SMR Volume 3 (2019) Issue 4 ISSN Online: 2942-3392

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Titelei/Inhaltsverzeichnis S. 161

„… , QUT Business School/ Australia Florian von Wangenheim, ETH Zürich/ Switzerland Jochen Wirtz, NUS …”

doi.org/10.15358/2511-8676-2019-4

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