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Holt Zaugg - Assessing Academic Library Performance

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Holt Zaugg (ed.)

Assessing Academic Library Performance

2021

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Ch02. Service Assessments S. 15-24

„… , and procedures• library assessmentsMany of these inward-facing service assessments view the value of …” „… library services in financial terms, as described by Malapela and De Jager (2018). The assessments help …” „… someone else to provide the service for the library. The assessments help to indicate a return of …”

Ch14. A Deep Bench S. 143-152

„… information science topics. The Assessment and Analytics SIG brought assessment-related problems and issues to …” „… practices for conducting assessment-related activities library-wide. This group will aim to be more …” „… Research Libraries (ACRL). http://www.ala.org/acrl/standards/ assessment_proficiencies.Chen, H. M. (2017 …”

Preface

„… Preface xiiiChapter 1 Assessment Framework 1Holt ZauggChapter 2 Service Assessments 15Holt ZauggChapter 3 …” „… sections or assessment components. Each section is briefly described:Services refers to all of the inward …” „… institutions to de-termine its value and to improve service.Resource assessments focus on access to and …”

About the Contributors S. 189-196

„… technologies into the STEM discipline library services. She has an advanced degree in engineering and is a …” „… committee from 2018 to 2020. Her research interests include scholarly com-munication, assessment, and …” „… open-access resources. Barbara Ghilardi coordinates all assessment activities in the DiMenna-Nyselius Library …”

Ch01. Assessment Framework S. 1-14

„… aspects of services, resources, spaces, and personnel relationships.Assessment ToolsThe type of assessment …” „… assessment. Journal of Access Services, 15(2–3), 80–88. https://doi.org/10.1080/15367967.2018.1479189. 14 …” „… methods of assessment: Measures of en-hancing library services in academia. Collection and Curation, 37(3 …”

Ch17. What’s Next? S. 173-182

„… assessment.Hogan and Hutson (2018) proposed an iterative five-step assessment cycle to improve library services …” „… plan for sustainable assessment. Journal of Access Services, 15(2–3), 80–88.Litsey, R., and Mauldin, W …” „… participation in and owner-ship of library assessments.Logistical support from outside the library includes …”

Ch10. Creating Space with Our Community in Mind S. 95-106

„… library services.The library began creating a culture of assessment in spring 2015 with the formation of …” „… assessment into space and service design (conference session). Associa-tion of College and Research Libraries …” „… . https://speakerdeck.com/bretdavidson/the-suma-project-integrating-observa-tional-data-assessment-into-space-and-service-design.Casden, J., Rucker, R., Aeschleman, L., Davidson, B., and Beswick, K. (2020). SUMA: A tablet-based …”

Ch06. Resources Assessments S. 59-64

„… resource assessments are more labor-intensive. One assessment that partnered with library services examined …” „… E R S I XResources AssessmentsHolt Zaugg60 • Chapter Sixconnected to resources. Collection …” „… online creativity and management tools. Each of these changes alters how resource assessments may be …”

Ch15. Sorting Out Library Programs, Services, and Tasks S. 153-162

„… process for the three major parts of the assessment was developed focusing on program and service …” „… complete a reflective personal self-assessment. Each individual Sorting Out Library Programs, Services, and …” „… reality—bud-gets, service needs, and staffing models that would change. The libraries’ ad-ministration resolved to …”

Ch11. Space Assessment Pre-Op S. 107-118

„… from further analysis and assessment, such as print collections assessment.Structural and Regulatory …” „… a means to build relevancy (Palfrey, 2015). These C H A P T E R E L E V E NSpace Assessment …” „… their services (Nitecki, 2011). The most successful attempts are prefaced by a space and needs …”

Ch09. Space Assessments S. 87-94

„… ESpace AssessmentsHolt Zaugg88 • Chapter NinePhysical SpacesAssessments of physical spaces range from …” „… library spaces. This chapter discusses assessments involving both spaces.Online SpacesOnline library …” „… access is an outward-facing service (see chapter 2), but it can also be assessed as an online space that …”

Ch05. Assessing and Evaluating the Maryland Shared Open Access Repository S. 47-58

„… evaluation of the service. This chapter briefly reviews various literature-based approaches to IR assess-ment …” „… collection of quantitative statistics.Evaluation MethodologyQualitative AssessmentQualitative assessment …” „… AssessmentQuantitative assessment of MD-SOAR was complicated by limits of the underlying DSpace platform. First, numerous …”

Ch16. Communication Networks Within an Academic Library S. 163-172

„… modalities.Description of the Lee LibraryAt the time of this assessment, the Lee Library had approximately 160 employees …” „… working in one of six divisions: administration, administrative services, library information technology …” „… (LIT), public services, special col-lections, and technical services. Each division had multiple …”

Index S. 183-186

„… , 138, 140, 142assessment, design, 137; framework, 1–7, 12–13, 119, 179; plan, 3, 137; task(s), 4–6, 12 …” „… ; toolkit, 95assessment, formative, 22, 174–76; summative, 22, 174–75 assessment, triangle of, 5–6audio …” „… collaborative, 107, 119, 121, 123–26, 127, 129, 132–33, 141, 148, 150–51, 154community of assessment, 2 …”

Ch08. A Playbook for Journal License Negotiations S. 75-86

„… NegotiationsData-Informed AssessmentBerenika M. Webster, University of Pittsburgh Library SystemKeith G. Webster, Carnegie …” „… readership and open-ac-cess authorship. Moreover, a growing adoption of preprint services and new forms of …” „… , libraries typically subscribed to a suite of individual journals through the services of serials …”

Ch03. Case Study S. 25-32

„… well-received by library lead-ership. Using a multifaceted approach for the assessment of services and staff-ing …” „… 25Changes in a library’s environment, such as changes in staffing, services, or leadership, are …” „… often instrumental in moving an assessment project to the forefront. With a change in leadership and a …”

Ch07. Weeding Decisions for a Science and Engineering Print Collection S. 65-74

„… reasoned that interlibrary loan services within the United States would provide an acceptable timeframe for …” „… determine the breadth of the serial run. This was problematic when a selector’s assessment relies, in part …” „… describe a qualitative assessment of the collection evaluation process with coded observations of success …”

About the Editor S. 187-188

„… for the user experience and process-improvement assessments of library services, spaces, resources …” „… 187Holt Zaugg, PhD, is the assessment librarian at BYU’s Harold B. Lee Li-brary. He is responsible …” „… assessment and evaluation within libraries.About the Editor …”

Ch13. Personnel Relationship Assessments S. 135-142

„… H A P T E R T H I R T E E NPersonnel Relationship AssessmentsHolt Zaugg136 • Chapter …” „… assessment.ScopeScope determines the parameters of data collection—what will and will not be included in the assessment …” „… to personnel relation-ship assessments.Personnel Relationship Assessments • 139SurveysA key …”

Ch12. Facilitating Innovative Research, Creative Thinking, and Problem-Solving S. 119-134

„… Library Impact: Pilot Models for Scalable and Sustainable As-sessment” for libraries to explore research …” „… Collaborative Assessment FrameworkLaura I. Spears, PhD, Adrian P. Del Monte, Jean L. Bossart, Valrie Minson …” „… in-formation, computer use, reference services, meetings, and socializing. They perceive their academic library …”

doi.org/10.5771/9781538149249

David G. Carrillo Murillo - Demand and supply interactions in transport models: The case of hinterland transportation

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David G. Carrillo Murillo

Demand and supply interactions in transport models: The case of hinterland transportation

Series: Karlsruher Beiträge zur wirtschaftspolitischen Forschung - Karlsruhe Papers in Economic Policy Research

Volume 31 2011

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Assessment of Policy Strategies to develop Intermodal Services S. 98-102

„… : Author’s own representation.6.3.2 Assessment of Policy Strategies to develop Intermodal Services …” „… policy packages for developing intermodal services (Carrillo Murillo and Liedtke 2009). It turns out that …” „… associations of services) and the number of remaining clusters typical of theFEE model. The direct subsidies …”

Data adjustments S. 94-98

„… density for intermodal servicesBy minimising (6.8) it is obtained the parameter ? that fits the best with …” „… accuracy of the data (Combined method)Source: Author’s own representation.6.3.2 Assessment of Policy …” „… Strategies to develop Intermodal ServicesAccording to the statement of (5.6), the short term distribution …”

Bibliography S. 123-129

„… BERGANTINO, A. ; BOLIS, S.: An analysis ofmaritime roro freight transport service attributes through adaptive …” „… , G.:Assessment of Policy Strategies to develop Colloidal Structures in Commodity Transportation. 2009. – In …” „… : Intermodal Services. 2010. – RetrievedFebruary 2010 …”

Foreword of the Editor S. 5-9

„… Assessment of Policy Strategies to develop Intermodal Services 986.3.3 Spatial policy assesment in intermodal …”

doi.org/10.5771/9783845227511

Jochen Pfeifer - German Community Pharmacists

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Jochen Pfeifer

German Community Pharmacists

2015

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8. Implementation of advanced pharmacy services into German community pharmacy according to the recommendations of the ADVISORY COUNCIL on the Assessment of Developments in the Health Care System S. 113-122

„… Implementation of advanced pharmacy services into Germancommunity pharmacy according to the …” „… recommendations ofthe ADVISORY COUNCIL on the Assessment ofDevelopments in the Health Care SystemNote: These …” „… recommendations are used in the official English translationprovided by the Advisory Council on the Assessment of …”

5. Quality of pharmacy practice S. 73-78

„… meet the universal need for medication management services and other forms of evidence based …” „… quality of community pharmacists,e.g. test results or the results of official assessments should be …” „… all community pharmacistsprovide the same kind of high quality service is more politically …”

6. Implementation of international best practice elements S. 79-108

„… is person-centered pharmaceutical services aimed at a more responsible use of medication that …” „… competency assessment test. After successfully completing all exams, pharmacists may apply to become …” „… one-year internship program before being able to take the registration assessment conducted by the …”

1. Professional Status of German community pharmacists S. 17-20

„… ) published an assessment of the U.S. pharmacists.We will explore if this assessment is also applicable to …” „… notknow that pharmacists perform medication management services in collaboration with physicians and other …” „… recognition for new pharmaceutical services, also in Germany. (Cipolle1. Professional Status of German …”

4. German community pharmacists’ social authority and professionalization S. 49-72

„… ):– Monopoly of practice– Specialized knowledge and lengthy training– Service-orientation– Self-regulationUnder …” „… powersto select the providers of health care services for him, he has to submit tothe authority of a …” „… healthful lifestyles. For the author thetransformation of the physician into a service ‘provider’ and the …”

Titelei/Inhaltsverzeichnis S. 1-14

„… pharmacists’quality5.374FIP’s and WHO’s Quality standards5.4 75Distribution5.4.1 75Assessment of patient health status …” „… Australia6.3.3 84France6.3.4 85United Kingdom6.3.5 86Discussion6.3.6 86Essential community pharmacy services …” „… 6.4 89Advanced services6.5 90Medication Therapy Management (MTM)6.5.1 90Consulting Pharmacists6.5.2 93 …”

Bibliography S. 133-146

„… COUNCIL on the Assessment of Developments in the Health Care System. Sachverständigenrat Gesundheit …” „… ' patient care services and collaborative practice agreements. J Am Pharm Assoc (2003), 53(2),e132-141 …” „… Pharmacy Practice: Core Elements of an MTM Service Model.Apotheke Adhoc. (2012). Brown-Bag-Check in …”

10 Outlook S. 127-132

„… to offer advanced pharmacy services. In day-to-day practice, community pharmacists may often …” „… offering these new services. Patients may not feel the need for new forms ofcooperation between pharmacists …” „… low. Patients were often reluctant to trust pharmacists to deliver unfamiliar services, particularly …”

doi.org/10.5771/9783845260877

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Jochen Pfeifer

German Community Pharmacists

2014

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8. Implementation of advanced pharmacy services into German community pharmacy according to the recommendations of the ADVISORY COUNCIL on the Assessment of Developments in the Health Care System S. 113-122

„… Implementation of advanced pharmacy services into Germancommunity pharmacy according to the …” „… recommendations ofthe ADVISORY COUNCIL on the Assessment ofDevelopments in the Health Care SystemNote: These …” „… recommendations are used in the official English translationprovided by the Advisory Council on the Assessment of …”

5. Quality of pharmacy practice S. 73-78

„… meet the universal need for medication management services and other forms of evidence based …” „… quality of community pharmacists,e.g. test results or the results of official assessments should be …” „… all community pharmacistsprovide the same kind of high quality service is more politically …”

6. Implementation of international best practice elements S. 79-108

„… is person-centered pharmaceutical services aimed at a more responsible use of medication that …” „… competency assessment test. After successfully completing all exams, pharmacists may apply to become …” „… one-year internship program before being able to take the registration assessment conducted by the …”

1. Professional Status of German community pharmacists S. 17-20

„… ) published an assessment of the U.S. pharmacists.We will explore if this assessment is also applicable to …” „… notknow that pharmacists perform medication management services in collaboration with physicians and other …” „… recognition for new pharmaceutical services, also in Germany. (Cipolle1. Professional Status of German …”

4. German community pharmacists’ social authority and professionalization S. 49-72

„… ):– Monopoly of practice– Specialized knowledge and lengthy training– Service-orientation– Self-regulationUnder …” „… powersto select the providers of health care services for him, he has to submit tothe authority of a …” „… healthful lifestyles. For the author thetransformation of the physician into a service ‘provider’ and the …”

Titelei/Inhaltsverzeichnis S. 1-14

„… pharmacists’quality5.374FIP’s and WHO’s Quality standards5.4 75Distribution5.4.1 75Assessment of patient health status …” „… Australia6.3.3 84France6.3.4 85United Kingdom6.3.5 86Discussion6.3.6 86Essential community pharmacy services …” „… 6.4 89Advanced services6.5 90Medication Therapy Management (MTM)6.5.1 90Consulting Pharmacists6.5.2 93 …”

Bibliography S. 133-146

„… COUNCIL on the Assessment of Developments in the Health Care System. Sachverständigenrat Gesundheit …” „… ' patient care services and collaborative practice agreements. J Am Pharm Assoc (2003), 53(2),e132-141 …” „… Pharmacy Practice: Core Elements of an MTM Service Model.Apotheke Adhoc. (2012). Brown-Bag-Check in …”

10 Outlook S. 127-132

„… to offer advanced pharmacy services. In day-to-day practice, community pharmacists may often …” „… offering these new services. Patients may not feel the need for new forms ofcooperation between pharmacists …” „… low. Patients were often reluctant to trust pharmacists to deliver unfamiliar services, particularly …”

doi.org/10.5771/9783845255620

Martin Landauer - Die staatliche Verantwortung für die stationäre Langzeitpflege in England und Deutschland

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Martin Landauer

Die staatliche Verantwortung für die stationäre Langzeitpflege in England und Deutschland

Series: Studien aus dem Max-Planck-Institut für Sozialrecht und Sozialpolitik

Volume 55 2012

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Stationäre Langzeitpflegeleistungen nach s. 21 NAA 1948 S. 159-204

„… services, the authority - (a) shall carry out an assessment of his needs for those services; and (b …” „… , Single Assessment Process, Annex E, S. 12. 1012 Department of Health, Fair Access to Care Services …” „… adjustment to tailor services to the particular needs of individuals as part of the assessment process. To …”

Qualitätsdimensionenübergreifende Implementations- und Durchsetzungsmechanismen S. 324-363

„… assessment-Produkte zurück, die von kommerziellen Anbietern entwickelt wurden und die sich inhaltlich oftmals an den …” „… studies, mit denen untersucht wurde, wie verbreitet outcomes-focused services sind, welche Elemente sie …” „… Assurance Assessment Als erstes Instrument sind in diesem Zusammenhang diejenigen Systeme zu nennen, mit …”

Ergebnisbezogene Steuerung der Pflegequalität S. 315-324

„… strongly supported the proposed outcomes which it set out for adult social care services, based on the …” „… receive social care services. […] We endorse them as outcomes towards which social care services should be …” „… Older People focus on achievable outcomes for service users – that is, the impact on the individual of …”

Prozeßbezogene Steuerung der Pflegequalität S. 301-315

„… die Aufstellung individueller Pflegepläne (service user’s plans), die basierend auf einer …” „… Kommune verantwortlich ist, kann hierzu auf das assessment of needs nach s. 47 NHSCCA 1990 …” „… . Standard 3.2 NMS; Engelman/Spencer, Care Standards Manual, Rn. 4-076. Zum assessment of needs unter s. 47 …”

Abkürzungsverzeichnis S. 19-24

„… Quality Assurance Assessment ArbSchG Arbeitsschutzgesetz asp Act of the Scottish Parliament Az …” „… Services and National Health Service Complaints (England) Regulations 2009 CRAG 2010 Charging for …” „… Verordnungsblatt HRA 1998 Human Rights Act 1998 HSC Health Service Circular HSCA 2001 Health and Social Care Act …”

Bibliographie S. 543-571

„… . Social Services Inspectorate, Care Management and Assessment: Managers’ Guide, London 1991. Social …” „… Social Services: Simulation Scenario in the PROLIX Framework, abrufbar unter …” „… Public Services, Basingstoke u.a. 1987. Audit Commission, Integrated services for older people …”

Strukturbezogene Steuerung der Pflegequalität S. 225-301

„… bestimmten Gebiet (beispielsweise zu Problemen mit social services in ländlichen Gebieten) dar und weisen …” „… . Diese Regelungen gehen auf das White Paper „Modernising Social Services: Promoting Independence …” „… regulating care services have developed in a piecemeal fashion. Responsibilities for regulating the various …”

Haftung staatlicher Stellen bei Fehlern in der Leistungserbringung durch Private S. 363-386

„… particularly important in relation to contracting-out of the provision of public services to privatesector …” „… authority’s social services. […] To introduce into such a system a common law duty of care enforceable …” „… review oder mittels der social services complaints procedure gegen Mißstände im Zusammenhang mit der …”

Titelei/Inhaltsverzeichnis S. 2-18

„… das National Service Framework for Older People 196 (3) Abschluß von …” „… Pflegeprozesse durch den General Social Care Council 311 5. Vorgaben des National Service …” „… 3. Ergebnisqualitätsbezogene Aussagen des National Service Framework for Older People 319 …”

Zuständigkeiten und Leistungsspektrum S. 145-159

„… Gesundheitsdienst. Die Kommunen nehmen ihre sozialen Aufgaben durch ihre örtlichen Sozialämter (social services …” „… obliegt demgegenüber den Institutionen des NHS, der im Jahre 1948 durch den National Health Service Act …” „… 1946878 gegründet wurde und nunmehr nach dem National Health Service Act 2006879 (NHSA 2006) für die …”

Heiminfrastruktur S. 205-216

„… allowance) sowie zur Behandlung dieser Leistungen im Rahmen des financial assessment s. Winfield u.a …” „… die Kommunen, der zwingend zum Bezug von social services einzusetzen war und der übergangsweise die …” „… für deren personal social services ein Budget zur Verfügung, das zunächst in der Zeit von 1998/99 bis …”

Einteilung in Verantwortungsbereiche S. 126-134

„… Pflegequalität abzielt. 759 Maxwell, Quality assessment …” „… in health, British Medical Journal 288 (1984), S. 1471: „Access to services“, „Relevance to need …”

doi.org/10.5771/9783845235127

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