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Ferdinand Förtsch, Michael Müller - Wissensmanagement

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Ferdinand Förtsch, Michael Müller

Wissensmanagement

2015

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5 Methoden und Tools des Wissensmanagements S. 83-108

„… 83 5 Methoden und Tools des Wissensmanagements Michael Müller In diesem Kapitel werden die …” „… IT-Tools; einfache Lösungen vor komplexen Lösungen; Wissensidentifikation vor Wissensverteilung vor …” „… vorgehen. 5 │ Methoden und Tools des Wissensmanagements 84 Tab. 5.1: Portfolio der …”

Titelei/Inhaltsverzeichnis

„… Kürze ................................ 81 5 Methoden und Tools des Wissensmanagements …” „… ........................................................................................... 95 5.3 Software-Tools für Wissensmanagement ............................................... 96 …”

Stichwortverzeichnis S. 171-172

„… Reifestufe 22 SharePoint 102 Social Media 103 Social Networks 104 Software-Tool 96 …”

6 Einführung von Wissensmanagement S. 109-120

„… organisatorische und kulturelle Integrierbarkeit bzw. Anschlussfähigkeit. Geeignete Tools auswählen: Erst dann …” „… . Feedback und Fragen: Zunächst ist Offenheit für Feedback auf Verhalten, Methoden und Tools (Hotline) zu …”

7 Best-Practice-Beispiele des Wissensmanagements S. 121-144

„… E-Learning- Plattform. Tools zur Erstellung statistischer Auswertungen ermöglichen den Abruf von …” „… hin zu Zugriffsstatistiken für Wiki, Intranet und CRM-Tool (Customer Relationship Management). Die …” „… externer und interner Online-Tools zu einer multifunktionalen Innovationsplattform ist in Vorbereitung …”

1 Einleitung S. 3-10

„… motiviert sind? Hier sind nicht primär die Methoden und IT- Tools, sondern die Einstellungen und …”

2 Einführung in Wissensmanagement S. 11-38

„… E-Governments au Tools weiter ausge sw. lag der Fokus auf langjähriger Wissen gskräfte systematisc h, aber …” „… Methoden und Tools noch sehen werden, stammen viele Ansätze des Wissensmanagements ursprünglich aus diesen …”

8 Nutzen und Kosten des Wissensmanagement S. 145-156

„… Beschaffung entsprechender Lizenzen können viele Mitarbeiter die Tools zur persönlichen Wissensdokumentation …”

doi.org/10.5771/9783845279794

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Steve Albrecht

The Safe Library

2023

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Appendixes: Additional Security Tools S. 135-136

„… Appendixes: Additional Security ToolsAPPENDIX A: SAMPLE SECURITY INCIDENT REPORT FORMAT APPENDIX B …”

Preface

„… programs and found his workshops and books to be invaluable tools for libraries. The Safe Library can help …” „… is a practical tool for all library staff. Steve does not reinvent the wheel; he looks at all the …” „… what I said, applied it in their situations, and tried to prove me right with my tools, suggestions …”

1 What They Don’t Teach Youin Library School S. 1-14

„… both books, the authors talk a lot about the critical value of empathy as one of the strongest tools we …” „… our discussion here, another useful tool is patience. One of the reasons we’re such poor listeners—and …” „… . That’s why we’ve been talking about these tools from both books. Do whatever you can to keep “Yes” people …”

6 The Top Ten Most Challenging Patrons S. 65-84

„… wrote about a useful training tool that works for humans and animals, based on a behavioral modification …” „… approach requires something many parents have in short supply: patience to let the tool work. My …” „… gives in every time to whatever they want, the tool works and brilliantly at that. Giving in once makes …”

Index S. 161-170

„… spraymanagement: and challenge culture, 20–23 coaching skills, 16–17 data collection tools, 17–18 and emergency …” „… for, 18–23 challenge culture, 20–23 data collection tools, 17–18 need for, 16, 18–23security guards …” „… training, staff: and Code of Quality Service, 13 in CPR and first aid, 125, 126 and data collection tools …”

2 Training Library Staff in Service, Safety, and Security S. 15-28

„… add to the tools in their respective tool kits. We want them to be able to leverage their time …” „… verification.Consider these data-gathering tools for library leaders to make good deci-sions about what kinds of …” „… tragedy. We need to praise employees when they use good judgment, communication and service tools, and …”

5 Dealing with Patrons with Mental Health and Substance Use Disorders S. 49-64

„… (and add in a trauma background, so common, and discussed) requires certain tools for your tool kit.So …” „… . They will call for more cops to help the first two. One or more of them may use the physical tools on …” „… sobriety, your best tools are what you see and what you smell. The eyes are the window to the soul, and the …”

9 The Need for New Responses at Your Library S. 109-120

„… officers only have a limited number of tools in their tool kits, between what they carry physically and …” „… put it in his 1966 book, The Psychology of Science, “I suppose it is tempting, if the only tool you …”

7 Working Safely in a Rural Location S. 85-98

„… your actual person) and its reasonable use as a defensive tool (to protect me from an assault; it’s not …” „… ), which, again, is another tool I taught the gas station clerks during my past trainings. Working alone in …” „… security options listed for solo work will be as effective with a colleague. Some tools work best with …”

8 Armed Attacker in the Library S. 99-108

„… , school-based, health care, or library- related violence incidents as a teaching tool for your employees. You …”

3 Preventing Harassment of Library Staff S. 29-36

„… tools for harassment prevention is called “multiple channels of reporting.” This means if you are …”

4 Better Responses for Patrons Dealing with Homelessness S. 37-48

„… and service tools and do your job. If a colleague or a supervisor or manager is a better …”

doi.org/10.5771/9781538169612