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Dieter Uckelmann, Giovanni Romagnoli, Jannicke Baalsrud Hauge, Valentin Kammerlohr - Online-Labs in Education

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Dieter Uckelmann (ed.), Giovanni Romagnoli (ed.), Jannicke Baalsrud Hauge (ed.), Valentin Kammerlohr (ed.)

Online-Labs in Education

2022

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Giovanni Esposito, Davide Reverberi, Giovanni Romagnoli, Riccardo Ghinzelli Research Data Management for Laboratory Services: the DigiLab4U Use Case of Dataverse S. 35-44

„… Institut für Wissensmedien 3Research Data Management for Laboratory Services 37(IWM) of Koblenz-Landau …” „… framework for uploading and managing con4Research Data Management for Laboratory Services 39tent, ensuring …” „… ). Bibliometrics and research data management services: Emerging trends in library support for research. Library …”

Hadi Adineh, Andreas Jaekel, Dieter Uckelmann Enabling Remote Laboratories with LabMS – Fundamental Considerations and Proof of Concept S. 99-112

„… . Learning Management System, Billing, Booking, Research Data Management and Learning Analytics. However …” „… Learning Management Systems (Moodle) and other DigiLab4U shared services (e.g. booking, data management)6 …” „… , or by interacting with the DigiLab4U infrastructure and services.This paper focuses on DigiLab4U …”

Jannicke Baalsrud Hauge, Wajid Khilji Smart Production Logistics Concepts S. 327-360

„… Hauge, J., Wiktorsson, M. (2019) Real-time data gathering in production logistics: A research review on …” „… )• Application Layer (AKA service layer)• Business logic Layer (AKA domain layer)• Data access Layer (AKA …” „… [11]ServicesA service could be a piece of functionality that may be deployed and managed on an …”

Yasmin Hayat, Tobias Ableitner, Gottfried Zimmermann, Sebastian Koch Universal Design & Personalization for Smart Homes – Concepts S. 265-288

„… Ableitner, Gottfried Zimmermann, Sebastian Koch• Demographic surveys:– Public data– Market research– Field …” „… services.Environmental awareness: The importance of sustainability has steadily increased in the last few years. People …” „… addressed.After getting to know how to do proper User research, we will discuss how a website can automatically …”

Ratnadeep Rajendra Kharade, Hadi Adineh, Dieter Uckelmann Comparing Service-Oriented System Management Solutions in Remote and Virtual Laboratory Environments S. 113-126

„… groups such as resource management, scheduling, and service management.Kubernetes (Kubernetes.io, 2020 …” „… . Kubernetes services, support, and tools are commonly obtainable. For this research, Kubernetes is further …” „… software design.33.1Comparing Service-Oriented System Management Solutions 115Monolithic Architecture and …”

Valentin Kammerlohr, David Paradice Fundamental Organizational Aspects of Shared Lab-Networks: Trust, Business- and Maturity-Model Considerations in DigiLab4U S. 19-34

„… didactic or transformation services, research services, or the sale of processed research data. Community …” „… , a time-limited, funded research project on online lab sharing, this paper shows how the three …” „… costs, their utilization is often low, access is limited to local user groups (students and researchers …”

Giovanni Romagnoli, Dieter Uckelmann, Davide Reverberi, Maria Ustenko Applied RFID in LogisticsTesting RFID Technology for its Application in the Fast-Moving Consumer Goods and Apparel Industries S. 425-460

„… PrefaceOverviewIn this chapter, a research-oriented lecture on RFID application in logistics is provided. The …” „… dive into the user story, allowing the reader to personify a supply chain management consultant into a …” „… , readers might be linked to supplementary resources, such as data repositories or even experiments …”

Jannicke Baalsrud-Hauge, Anindya Chowdhury, Prabahan Basu, Sundus Fatima, Jakob Baalsrud-Hauge, Artem Schurig Data-Driven Warehouse Logistics Concepts S. 407-424

„… processes• Safety issues• Efficiency• Data-driven warehouse management– Design the protocol for your …” „… Artem SchurigData-Driven Warehouse Logistics ConceptsDidactical PrefaceOverview of Didactical …” „… • Understand how sensors and actuators can support data-driven logistics• Understand the opportunities and …”

Table of Contents S. 9-14

„… Reverberi, Giovanni Romagnoli and Riccardo GhinzelliResearch Data Management for Laboratory Services: the …” „… Service-Oriented System Management Solutions in Remote and Virtual Laboratory Environments 113Birte Heinemann …” „… Data Protection and Privacy in Learning Analytics Implementation 45Jannicke Baalsrud Hauge and David …”

Erfan Abbasi Zadeh Behbahani, Hadi Adineh, Dieter Uckelmann, Marc Philipp Jensen Digitalization of an Indoor-Positioning Lab Using a Mobile Robot and IIoT Integration S. 67-78

„… digitalizing and automating the whole process.This paper discusses adding remote experiment service to this lab …” „… environment by implementing the MQTT data transfer protocol. For remote users to be able to operate our RTLS …” „… Management System (LabMS) is able to send commands to the RTLS system and receive positioning measurements of …”

Eva Ngo, Tobias Ableitner, Sebastian Koch, Gottfried Zimmermann Virtualization of a Smart Home Lab: Design, Implementation and Evaluation S. 79-98

„… aims to extend the state of research around virtual labs and investigate the feasibility of …” „… management systems (LMS) (Arnold et al., 2018 ; Sims, 2021). Moreover, with the availability of higher …” „… ). However, research has already been conducted in this area for several years to find new approaches …”

Davide Reverberi, Matteo Galli, Davide Mezzogori, Giovanni Romagnoli Didactical Concepts and Evaluation of a Supply Chain Management Serious Game S. 201-210

„… Evaluation of a Supply Chain Management Serious GameAbstractIt’s a couple of decades since Serious Games (SGs …” „… Parma started to develop a brand new SG with a strong focus on Supply Chain Management (SCM). This paper …” „… creation and improvement of the SCM SG scenario.KeywordsSerious Game, Operation Management, Didactical …”

Benedikt Reuter, Gottfried Zimmermann, Tobias Ableitner, Sebastian Koch OpenAPETutorial – A Problem-Based Learning Unit for the Personalization of Smart Home Applications S. 181-200

„… automate different areas in smarthomes.1In the research part of the work, three topics will be addressed …” „… OpenAPE and OpenHAB are outsourced to services. The methods in these services are left empty for the task …” „… , about 5 million use systems in the smart home. (Statistisches Bundesamt) A central management instance …”

Matas Führer, Roland Heinrich, Abdelwadoud Mabrouk, Tobias Christian Piller, Abdelmajid Khelil, Kubilay Yildiz Online-MQTT: Online Lab for Basic and Advanced Features of the MQTT Protocol S. 375-388

„… wide range of learners while pinpointing selected crucial research gaps and possible solution …” „… insufficiently pinpoint the limitations of the current MQTT standard and how to address them in research.A few …” „… advanced learners for future business and research opportunities. DigiLab4U provides an appropriate …”

doi.org/10.5771/9783957104106

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Die Unternehmung

Browse Volumes: Die Unternehmung

DU Volume 75 (2021) Issue 1 ISSN Online: 2942-318X

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Benjamin Nanchen, Anyssia Bovier, Benoît Golay, Jérôme Salamin, Emmanuel Fragnière Improving the Orchestration Resilience of a Smart Integrated Tourism Destination – A Case Study in the Swiss Alps S. 24-42

„… and data management(Ivars-Baidal et al. 2019). Indeed, the trends towards ever-greater use of the …” „… (Saxena/Ilbery 2008).Smart tourism destination management is a new model characterised by the technologyand data …” „… ). Research on user-generated content data was the dominant type(47 %), followed by research on device data …”

Stephan Bingemer, Ralf Vogler Evolvement of ICT in Airline Distribution – Perspectives on Co-creation with IATA NDC and One Order S. 11-23

„… technolo-gy.§Revenue Management is heavily dependent on (customer)data provided by distribution technologies.§If NDC …” „… ): Agenda for Co-Creation Tourism Experience Research, in:Journal of Hospitality Marketing & Management, 18 …” „… value co-creation. A service systemsand service logic perspective, in: European Management Journal, 26 …”

Thomas Bieger, Christian Laesser Managing Experiential Co-creations in Cooperative Networks – Learnings from Tourism S. 1-10

„… insights relevantfor disciplinary research like services management, network management or among …” „… in the last contribution.Keywords: tourism, tourism management, service management, networks …” „… , customer integ-ration, cooperation, service chainDeutscher Titel: Management erlebnisorientierter …”

Carolin Geyer, Nicole Stuber-Berries, Andreas Liebrich, Melanie Wyss Regionale Datenkooperationen touristischer Leistungsträger – eine Antwort auf die Dominanz globaler Internetplattformen? S. 61-75

„… BeziehungRegional data cooperation of tourism service providers – an answerto the dominance of global Internet …” „… bereits Beispielevon Dateninfrastrukturen und Services wie der Energy Data Hub (Borsche et al. 2018),die …” „… trajectories, in: Tourism Management Perspectives, 25. Jg., S. 151–155.Sigala, M., et al. (2019): Big Data for …”

Aristid Klumbies Antezedenzien und Konsequenzen von angebotsseitig ausgelöstem Engagement: Die Beziehung von Destinationen und Zweitwohnungsbesitzenden S. 96-116

„… research: an equifinality perspec-tive. Journal of Service Management.Vivek, S. D./Beatty, S. E./Morgan, R …” „… ; engagement; tourism; tourism management; second-home owners; service management; customer behavior96 Die …” „… effective destination management. Journal of Travel Research 46(1):96–107.Bieger, T. (2006). Tourismuslehre …”

doi.org/10.5771/0042-059X-2021-1

Theresa Jost - Kundenbeziehungsmanagement in der Versicherungswirtschaft

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Theresa Jost

Kundenbeziehungsmanagement in der Versicherungswirtschaft

2022

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Literaturverzeichnis S. 277-327

„… nachfrageorientierte Management im Financial Services-Bereich, in: Maas, P. (Hrsg.): Integriertes …” „… service concept and customer characteris-tics, in: Journal of Service Research, Vol. 10, Nr. 4, S. 365–381 …” „… Research and Management, 19. Jg., Nr. 2, S. 117‐126. 279 Barb, C.; Klein, K.; Kraft, M. (2018 …”

Teil B: Konzeptualisierung eines Kundenbeziehungsmanagement-Modells für Versicherungsunternehmen vor dem Hintergrund der Digitalisierung S. 97-182

„… service experience design processes with customer expectation management: A system dynamics perspective …” „… zur Bildung und Wirkung von Erwartungen, in: Marketing: ZFP – Journal of Research and Management, 28 …” „… , S. 68–81, S. 68 sowie Hartline, M.; Ferrell, O. (1996): The Management of Customer-Contact Service …”

Teil A: Grundlagen zu Kundenbeziehungen und zum Kundenbeziehungsmanagement S. 7-96

„… ): Advances in Services Marketing and Management, Vol. 4, London, JAI Press Inc., 1995, S. 14. 9 1.2 …” „… Customer Relationship Management (CRM) und Big Data, in: Holland, H. (Hrsg.): Digitales Dia-logmarketing …” „… – Jour-nal of Research and Management, 19. Jg., Nr. 2, S. 117–126, S. 117; Diller, H. (Marketing, 2001), S …”

doi.org/10.5771/9783748914211

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Industrielle Beziehungen

Browse Volumes: Industrielle Beziehungen

IndBez Volume 30 (2023) Issue 3 ISSN Online: 1862-0035

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Strategic reorientation in the employment industry S. 35-56

„… talent management’ by integrating theirmanaged service provision (MSP) and recruitment process …” „… services, explains their relevanceHans J. Pongratz | The concept of ‘total talent management’ 43and …” „… procurement fortemporary staffing services (MSP) and of human resource management for recruitmentservices (RPO …”

7 References S. 74-78

„… ., Choudhary, C., & Jones, M. (2012).Stress amongst nurses working in a healthcare telephone‐advice service …” „… Fleisher, M. S., & Harrington, J.A. (1998). Freelisting: Management at a women’s federalprison camp. In V …” „… research note. Journal ofChild Psychology and Psychiatry, 38(5), 581–86. https://doi.org/10.1111/j …”

doi.org/10.5771/0943-2779-2023-3

Stefan Zeibig - Branchenprozessmodell Telekommunikation

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Stefan Zeibig

Branchenprozessmodell Telekommunikation

Series: Controlling Praxis

Volume 2011

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Branchenspezifische Prozessmodelle S. 144-149

„… angelehntes,telekommunikationsspezifisches Modell.Grundsätzliche Zweiteilung in Management undService Framework. Während das …” „… ManagementFramework ein Gesamtbild der Unternehmungzeichnet, geht das Service Framework eher auftechnische …” „… & PLANNING• Gather & Analyze Service Information• Manage Service Research• Establish Service Strategy & Goals …”

Abkürzungsverzeichnis S. 25-28

„… (von IBM)ITSM IT Service ManagementKeL Kosten der effizienten LeistungsbereitstellungKPI Key …” „… TelekommunikationsgesetzTMF TeleManagement ForumTOM Telecom Operations Map27TSLRIC Total Service Long Run Incremental CostsÜT …” „… Time EquivalentGHS Group Headquarters & Shared ServicesGIS Geographisches Informationssystem (auch …”

Einsatz von Kostenmodellen in der Regulierungspraxis S. 97-100

„… Relations, Human Resources, Information Management, Legal, Procurement, Research and Development, Other …” „… Telefonie,Endeinrichtungen,Mehrwertdienste,Payphones,Mietleitungen,Carrier Services,Auskunft,Call Center Services,Satellitendienste,Investitionen,Leistungen für …” „… Research Institutes (NRRI) das Local Exchange Cost Optimization Model (LECOM) entwickelt,welches ebenfalls …”

Literaturverzeichnis S. 293-317

„… research, in: Academy of Management Review, Jg. 28,2003, H. 1, S. 13–33.Analysys Consulting (2006 …” „… . (1998), Standards for Field Research in Management Accounting, in: Journal of Management Accounting …” „… : Practice and Meta-Theory in Counterpoint, in: Journal of Management Accounting Research, Jg. 10, 1998, S …”

doi.org/10.5771/9783845229942

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