SMR - Journal of Service Management Research

doi:10.5771/2511-8676-2024-1

SMR - Journal of Service Management Research

Browse Volumes: SMR - Journal of Service Management Research

SMR Volume 8 (2024) Issue 1

Partial access

doi.org/10.5771/2511-8676-2024-1
ISSN: 2511-8676
ISSN online: 2942-3392
Nomos, Baden-Baden Nomos, Baden-Baden

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Abstract

SMR is a platform for the academic dialog between service researchs from different economic disciplines. It offers critical depictions of the newest developments in the central areas of service research. Thereby SMR dedicates itself particularly to interdisciplinary research agendas.

For more information for authors and subscribers, see rsw.beck.de/zeitschriften/smr.

Chapter Expand | CollapseAuthorsPage
1–1 Titelei/Inhaltsverzeichnis 1–1
2–12 Value Creation in the Information Economy: The Triad of AI, Service, and Human Work Angela Roth, Carina Benz, Matthäus Wilga, Peter Hottum, Barbara Langes, Tom Lewandowski, Rainer Nägele, Christoph Peters, Gerhard Satzger Angela Roth, Carina Benz, Matthäus Wilga, Peter Hottum, Barbara Langes, Tom Lewandowski, Rainer Nägele, Christoph Peters, Gerhard Satzger 2–12
13–28 From Acquisition to Retention: A Single Case Study Exploring the Adaptation of Customer Value Propositions in a Subscription Business Laura Elgeti, Michael Kleinaltenkamp, Katharina Prohl-Schwenke, Gianluca Pollicino Laura Elgeti, Michael Kleinaltenkamp, Katharina Prohl-Schwenke, Gianluca Pollicino 13–28
29–49 Determinants of Work Intensity in Three Service Sectors Lena Hünefeld, Marcel Lück, Helene Möller, Florian Kopatz, Joachim Hüffmeier Lena Hünefeld, Marcel Lück, Helene Möller, Florian Kopatz, Joachim Hüffmeier 29–49

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