SMR - Journal of Service Management Research

doi:10.15358/2511-8676-2020-1

SMR - Journal of Service Management Research

Browse Volumes: SMR - Journal of Service Management Research

SMR Volume 4 (2020) Issue 1

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doi.org/10.15358/2511-8676-2020-1
ISSN: 2511-8676
ISSN online: 2942-3392
Nomos, Baden-Baden Nomos, Baden-Baden

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Abstract

SMR is a platform for the academic dialog between service researchs from different economic disciplines. It offers critical depictions of the newest developments in the central areas of service research. Thereby SMR dedicates itself particularly to interdisciplinary research agendas.

For more information for authors and subscribers, see rsw.beck.de/zeitschriften/smr.

Chapter Expand | CollapseAuthorsPage
1–2 Titelei/Inhaltsverzeichnis 1–2
3–8 Editorial: Artificial Intelligence and Robots in the Service Encounter Stefanie Paluch, Jochen Wirtz Stefanie Paluch, Jochen Wirtz 3–8
9–68 Research Articles 9–68
- 9–20 Robots on Blockchain: Emergence of Robotic Service Organizations Nobuyuki Fukawa Nobuyuki Fukawa 9–20
- 21–34 Frontline Employees' Acceptance of and Resistance to Service Robots in Stationary Retail - An Exploratory Interview Study Patrick Meyer, Julia M. Jonas, Angela Roth Patrick Meyer, Julia M. Jonas, Angela Roth 21–34
- 35–51 How Service Quality Influences Customer Acceptance and Usage of Chatbots? Lars Meyer-Waarden, Giulia Pavone, Thanida Poocharoentou, Piyanut Prayatsup, Maëlis Ratinaud, Agathe Tison, Sara Torné Lars Meyer-Waarden, Giulia Pavone, Thanida Poocharoentou, Piyanut Prayatsup, Maëlis Ratinaud, Agathe Tison, Sara Torné 35–51
- 52–68 Siri, Do I like You? Digital Voice Assistants and Their Acceptance by Consumers Karolina Ewers, Daniel Baier, Nadine Höhn Karolina Ewers, Daniel Baier, Nadine Höhn 52–68

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