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SMR - Journal of Service Management Research / Titelei/Inhaltsverzeichnis
SMR - Journal of Service Management Research / Titelei/Inhaltsverzeichnis
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1–2
Titelei/Inhaltsverzeichnis
1–2
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3–8
Editorial: Artificial Intelligence and Robots in the Service Encounter
Stefanie Paluch, Jochen Wirtz
Stefanie Paluch, Jochen Wirtz
3–8
Details
9–68
Research Articles
9–68
9–20
Robots on Blockchain: Emergence of Robotic Service Organizations
Nobuyuki Fukawa
Nobuyuki Fukawa
9–20
Details
21–34
Frontline Employees' Acceptance of and Resistance to Service Robots in Stationary Retail - An Exploratory Interview Study
Patrick Meyer, Julia M. Jonas, Angela Roth
Patrick Meyer, Julia M. Jonas, Angela Roth
21–34
Details
35–51
How Service Quality Influences Customer Acceptance and Usage of Chatbots?
Lars Meyer-Waarden, Giulia Pavone, Thanida Poocharoentou, Piyanut Prayatsup, Maëlis Ratinaud, Agathe Tison, Sara Torné
Lars Meyer-Waarden, Giulia Pavone, Thanida Poocharoentou, Piyanut Prayatsup, Maëlis Ratinaud, Agathe Tison, Sara Torné
35–51
Details
52–68
Siri, Do I like You? Digital Voice Assistants and Their Acceptance by Consumers
Karolina Ewers, Daniel Baier, Nadine Höhn
Karolina Ewers, Daniel Baier, Nadine Höhn
52–68
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SMR - Journal of Service Management Research , page 1 - 2
Titelei/Inhaltsverzeichnis
DOI
doi.org/10.15358/2511-8676-2020-1-1
ISSN: 2511-8676
ISSN online: 2942-3392
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doi.org/10.15358/2511-8676-2020-1-1
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