SMR - Journal of Service Management Research

doi:10.15358/2511-8676-2019-3

SMR - Journal of Service Management Research

Browse Volumes: SMR - Journal of Service Management Research

SMR Volume 3 (2019) Issue 3

Partial access

doi.org/10.15358/2511-8676-2019-3
ISSN: 2511-8676
ISSN online: 2942-3392
Nomos, Baden-Baden Nomos, Baden-Baden

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Abstract

SMR is a platform for the academic dialog between service researchs from different economic disciplines. It offers critical depictions of the newest developments in the central areas of service research. Thereby SMR dedicates itself particularly to interdisciplinary research agendas.

For more information for authors and subscribers, see rsw.beck.de/zeitschriften/smr.

Chapter Expand | CollapseAuthorsPage
109–109 Titelei/Inhaltsverzeichnis 109–109
110–110 Editorial Martin Benkenstein Martin Benkenstein 110–110
111–160 Research Articles 111–160
- 111–125 Examining User Experience of Conversational Agents in Hedonic Digital Services – Antecedents and the Role of Psychological Ownership Sebastian Danckwerts, Lasse Meißner, Caspar Krampe Sebastian Danckwerts, Lasse Meißner, Caspar Krampe 111–125
- 126–136 The Influence of Relationship Closeness on Central Motives for Joint Shopping and Satisfaction with the Shopping Experience among Adolescents Stefanie Wenzel, Martin Benkenstein Stefanie Wenzel, Martin Benkenstein 126–136
- 137–147 Exploring the Impact of Construed External Image on Brand Citizenship Behavior of Service Employees Verena Batt, Manfred Bruhn Verena Batt, Manfred Bruhn 137–147
- 148–160 The Relevance of Positive Word-of-Mouth Effects on the Customer Lifetime Value - A Replication and Extension in the Context of Start-ups Manuel Grossmann, Christian Brock, Marco Hubert, Thomas Reimer Manuel Grossmann, Christian Brock, Marco Hubert, Thomas Reimer 148–160

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