SMR - Journal of Service Management Research

doi:10.15358/2511-8676-2018-4

SMR - Journal of Service Management Research

Alle Ausgaben: SMR - Journal of Service Management Research

SMR Jahrgang 2 (2018) Heft 4

Teilzugriff

doi.org/10.15358/2511-8676-2018-4
ISSN print: 2511-8676
ISSN online: 2942-3392
Nomos, Baden-Baden Nomos, Baden-Baden

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Abstract

SMR is a platform for the academic dialog between service researchs from different economic disciplines. It offers critical depictions of the newest developments in the central areas of service research. Thereby SMR dedicates itself particularly to interdisciplinary research agendas.

For more information for authors and subscribers, see rsw.beck.de/zeitschriften/smr.

Kapitel Ausklappen | EinklappenAutorenSeiten
1–4 Titelei/Inhaltsverzeichnis 1–4
5–5 Editorial Martin Benkenstein Martin Benkenstein 5–5
6–70 Research Articles 6–70
- 6–21 Value Propositions in Service Systems Enabled by Digital Technology: A Field Based Design Science Approach Stefan Michael Genennig, Angela Roth, Julia M. Jonas, Kathrin M. Moslein Stefan Michael Genennig, Angela Roth, Julia M. Jonas, Kathrin M. Moslein 6–21
- 22–35 Reducing the IT Personnel's Workload in IT Self-Services Florian Bär, Michael Leyer, Kurt Sandkuhl Florian Bär, Michael Leyer, Kurt Sandkuhl 22–35
- 36–52 Distribution Districting - The Case of In-Night Express Services Christian Brabander Christian Brabander 36–52
- 53–70 Do Different Service Types Require Changes in NSD Processes at Industrial Manufacturers - An Empirical Examination of Personal and Digital Services Yvonne Graf, Roland Helm Yvonne Graf, Roland Helm 53–70

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