SMR - Journal of Service Management Research

doi:10.15358/2511-8676-2018-1

SMR - Journal of Service Management Research

Alle Ausgaben: SMR - Journal of Service Management Research

SMR Jahrgang 2 (2018) Heft 1

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doi.org/10.15358/2511-8676-2018-1
ISSN print: 2511-8676
ISSN online: 2942-3392
Nomos, Baden-Baden Nomos, Baden-Baden

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Abstract

SMR is a platform for the academic dialog between service researchs from different economic disciplines. It offers critical depictions of the newest developments in the central areas of service research. Thereby SMR dedicates itself particularly to interdisciplinary research agendas.

For more information for authors and subscribers, see rsw.beck.de/zeitschriften/smr.

Kapitel Ausklappen | EinklappenAutorenSeiten
1–1 Titelei/Inhaltsverzeichnis 1–1
2–2 Editorial 2–2
- Martin Benkenstein
3–62 Research Articles 3–62
- 3–15 Leadership of service employees - A narrative review Friedemann W. Nerdinger, und Alexander Pundt Friedemann W. Nerdinger, und Alexander Pundt 3–15
- 16–27 Capabilities for providing socially beneficial services to consumers in low-income markets Heiko Gebauer, Mirella Haldimann, und Caroline Jennings Saul Heiko Gebauer, Mirella Haldimann, und Caroline Jennings Saul 16–27
- 28–41 Dynamic Service Innovation Capabilities for Servitisation - A Literature Review and Development of a Process Model Yvonne Graf, und Roland Helm Yvonne Graf, und Roland Helm 28–41
- 42–62 Bringing upcoming technologies to a service life: Assessing required provider and customer capabilities Michael Leyer, Mary Tate, Marek Kowalkiewicz, Michael Rosemann Michael Leyer, Mary Tate, Marek Kowalkiewicz, Michael Rosemann 42–62

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