SMR - Journal of Service Management Research

doi:10.15358/2511-8676-2017-1

SMR - Journal of Service Management Research

Browse Volumes: SMR - Journal of Service Management Research

SMR Volume 1 (2017) Issue 1

CC-BY Access

doi.org/10.15358/2511-8676-2017-1
ISSN: 2511-8676
ISSN online: 2942-3392
Nomos, Baden-Baden Nomos, Baden-Baden

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Abstract

SMR is a platform for the academic dialog between service researchs from different economic disciplines. It offers critical depictions of the newest developments in the central areas of service research. Thereby SMR dedicates itself particularly to interdisciplinary research agendas.

For more information for authors and subscribers, see rsw.beck.de/zeitschriften/smr.

Chapter Expand | CollapseAuthorsPage
1–1 Titelei/Inhaltsverzeichnis 1–1
2–3 Editorial Martin Benkenstein Martin Benkenstein 2–3
4–70 Research Articles 4–70
- 4–21 Topics for Service Management Research - A European Perspective Martin Benkenstein, Manfred Bruhn, Marion Büttgen, Christiane Hipp, Martin Matzner, Friedemann W. Nerdinger Martin Benkenstein, Manfred Bruhn, Marion Büttgen, Christiane Hipp, Martin Matzner, Friedemann W. Nerdinger 4–21
- 22–38 Capturing Value in the Service Economy Jochen Wirtz, Michael Ehret Jochen Wirtz, Michael Ehret 22–38
- 39–56 Customization of B2B Services: Measurement and Impact on Firm Performance Michael Kleinaltenkamp, Ioana Minculescu, Sascha Raithel Michael Kleinaltenkamp, Ioana Minculescu, Sascha Raithel 39–56
- 57–70 Demographic Change and Job Satisfaction in Service Industries - The Role of Age and Gender on the Effects of Customer-Related Social Stressors on Affective Well-Being Christian Dormann, Sarah Brod, Sarah Engler Christian Dormann, Sarah Brod, Sarah Engler 57–70

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