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SMR - Journal of Service Management Research / Editorial
SMR - Journal of Service Management Research / Editorial
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1–1
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2–3
Editorial
Martin Benkenstein
Martin Benkenstein
2–3
Details
4–70
Research Articles
4–70
4–21
Topics for Service Management Research - A European Perspective
Martin Benkenstein, Manfred Bruhn, Marion Büttgen, Christiane Hipp, Martin Matzner, Friedemann W. Nerdinger
Martin Benkenstein, Manfred Bruhn, Marion Büttgen, Christiane Hipp, Martin Matzner, Friedemann W. Nerdinger
4–21
Details
22–38
Capturing Value in the Service Economy
Jochen Wirtz, Michael Ehret
Jochen Wirtz, Michael Ehret
22–38
Details
39–56
Customization of B2B Services: Measurement and Impact on Firm Performance
Michael Kleinaltenkamp, Ioana Minculescu, Sascha Raithel
Michael Kleinaltenkamp, Ioana Minculescu, Sascha Raithel
39–56
Details
57–70
Demographic Change and Job Satisfaction in Service Industries - The Role of Age and Gender on the Effects of Customer-Related Social Stressors on Affective Well-Being
Christian Dormann, Sarah Brod, Sarah Engler
Christian Dormann, Sarah Brod, Sarah Engler
57–70
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SMR - Journal of Service Management Research , page 2 - 3
Editorial
Autoren
Martin Benkenstein
DOI
doi.org/10.15358/2511-8676-2017-1-2
ISSN: 2511-8676
ISSN online: 2942-3392
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doi.org/10.15358/2511-8676-2017-1-2
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